Comments on: Did you know ViaTalk is also booted by Better Business Bureau? http://www.freeld247.com/did-you-know-viatalk-is-also-booted-by-better-business-bureau/ Free Long Distance 24/7 Wed, 24 Mar 2010 16:25:37 +0000 hourly 1 http://wordpress.org/?v=3.0.1 By: Geoff S http://www.freeld247.com/did-you-know-viatalk-is-also-booted-by-better-business-bureau/comment-page-1/#comment-288 Geoff S Mon, 07 Jan 2008 15:30:46 +0000 http://www.freeld247.com/voip-service-for-business/did-you-know-viatalk-is-also-booted-by-better-business-bureau#comment-288 ViaTalk didn't take over SunRocket's customer base. Sunrocket (or bankruptcy lawyers who ended up with their customer base) sent out an email shortly after their demise referring people to Packet 8 or a new company whose web interface looked identical to Sunrocket's and needed no reconfiguration of ATA's called Teleblend. Teleblend supported Sunrocket users for about a month before shutting them off hoping to get them to pay them for service regardless of how many months were left on their Sunrocket contracts. ViaTalk was among dozens of VoIP providers who hoped to cash in on Sunrocket's failure. They had been running a promo which amounted to buy one year get one year free, but immediately after news of Sunrocket escaped, they reduced the promo to one year of service but on 2 lines (one a virtual number) and called it their special ex-Sunrocket customer promo. Most other companies actually did offer special promos that were better than their existing deals, including crediting customers for time left on Sunrocket contracts up to 12 months in certain cases.<br><b>References : </b><br>ex-Sunrocket customer -- I was very happy with Sunrocket when they were in business. Wish I could find another VoIP provider that had the same features and reliability and still cost me only $8/month! ViaTalk didn't take over SunRocket's customer base. Sunrocket (or bankruptcy lawyers who ended up with their customer base) sent out an email shortly after their demise referring people to Packet 8 or a new company whose web interface looked identical to Sunrocket's and needed no reconfiguration of ATA's called Teleblend. Teleblend supported Sunrocket users for about a month before shutting them off hoping to get them to pay them for service regardless of how many months were left on their Sunrocket contracts.

ViaTalk was among dozens of VoIP providers who hoped to cash in on Sunrocket's failure. They had been running a promo which amounted to buy one year get one year free, but immediately after news of Sunrocket escaped, they reduced the promo to one year of service but on 2 lines (one a virtual number) and called it their special ex-Sunrocket customer promo. Most other companies actually did offer special promos that were better than their existing deals, including crediting customers for time left on Sunrocket contracts up to 12 months in certain cases.
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ex-Sunrocket customer — I was very happy with Sunrocket when they were in business. Wish I could find another VoIP provider that had the same features and reliability and still cost me only $8/month!

]]> By: RickP http://www.freeld247.com/did-you-know-viatalk-is-also-booted-by-better-business-bureau/comment-page-1/#comment-287 RickP Mon, 07 Jan 2008 15:29:42 +0000 http://www.freeld247.com/voip-service-for-business/did-you-know-viatalk-is-also-booted-by-better-business-bureau#comment-287 I have Viatalk and have gotten good response on the handful of support requests I have made. As I have had no recent personal problems with the service, I can't say if their CS has gone downhill. The service itself is pretty solid for my purposes.<br><b>References : </b><br> I have Viatalk and have gotten good response on the handful of support requests I have made. As I have had no recent personal problems with the service, I can't say if their CS has gone downhill. The service itself is pretty solid for my purposes.
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